national customer service centre

CMC’s Innovative Customer Service

CMC is a leader in Customer Service in the Property Maintenance industry. Its innovative National Customer Service Centre is a value added function that supports the needs of CMC’s diverse customers. It is available 24 hours a day, 7 days a week and provides a direct line of communication between customers and CMC. CMC’s customers can discuss, resolve or dispute any issues they have relating to the services provided.

About CMC’s National Customer Service Centre

Through its National Customer Service Centre, CMC has developed a response process for determining customer satisfaction with product and service delivery times. The National Customer Service Centre plays an integral role within CMC as it tracks, monitors and reports on customer contact. CMC also has Operational staff who act as a secondary support to onsite staff to facilitate a resolution to any site emergency or general request.

CMC’s National Customer Service Centre has developed an Electronic Customer Relationship Management System (ECRM) that manages and monitors CMC’s valued customer relationships. It currently processes over 1,000 requests and work orders per week and has the capacity to take on more.

CMC’s National Customer Service Centre can be contacted on 1300 889 210 via contact form, via fax on 03 9543 8487 or through ECRM.